Scheduled Time : February 3, 2019 2:00 pm
The Three Steps to Better Customer Service
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1. Plan
Planning helps you stay ahead of what’s inevitable: Your customers are talking to your brand. It also helps you align your team and ensure all team members are on the same page.
- Identify Staff
- Set Preapproved Responses
- Know Next Steps
2. Acknowledge and Solve
Good Comments:
- An opportunity to build a stronger connection
- Be timely, thankful, and positive
Bad Comments:
- An opportunity to turn a bad experience into a good one
- Take responsibility, acknowledge, and offer a solution
Ugly Comments:
- Alert your team and verify information
- Know when to take the conversation offline
3. Learn
Assess how your team is prepared and if they need more training. Sit down to discuss:
- What did you accomplish? Take a look at your goals.
- How are you doing? Take a look at reporting.
- How could you be doing better? Take a look at your competition.
