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Crafting a Better Customer Experience

Scheduled Time : February 25, 2021 2:00 pm

Your customers may forget what you said, but they’ll never forget how you made them feel. Crafting an experience that leaves a mark in the minds of your customers is a way to make your brand remarkable.

Industry experts Tom and Kyle Hershberger from Cross Financial join us on our webinar this month to discuss how your financial brand can apply foundational customer experience applications. You will learn about the composition of a customer journey map, how to conduct voice of the customer research, and how to create a roadmap to deliver on the customer experience.

Enable your brand to make an impact in 2021 and beyond by learning more about:

  • Understanding and creating the composition of a customer journey
  • Conducting research to understand your customer demands and expectations
  • Dissecting data so your brand can make informed business and marketing decisions
  • Building a CX roadmap through elements that you can implement and influence