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Community Heroes Connect Dave Defazio

By May 10, 20211 min read

A customer’s last experience is their new expectation. Over the past year, financial brands have had to adapt and provide new offers and touchpoints with customers – creating new expectations at every instance. How to handle this growing dynamic, respond to the pressure of banking apps, and maximize opportunities as a community connector were some of the questions we asked Dave Defazio, Partner at Strategy Corps, in our Community Heroes episode.