Job Description

Type: Full time; salaried
Reports to: Chief Marketing Officer

Social Assurance, a leading SaaS provider for the financial services, education, and government industries, is seeking a dynamic Sales and Customer Growth Specialist for its MindMixer (MM) division (government). This role is crucial in connecting with prospects and supporting the sales team with lead generation and customer relationship management. If you have a passion for technology, exceptional organizational skills, and a drive to help public sector clients succeed in connecting and engaging with their communities, we want to hear from you.

The Sales and Customer Growth Specialist exhibits the following core values:

• Drive: The motivation to support clients and grow the MindMixer brand fuels this individual. They are driven to nurture active and inactive prospects as well as existing clients to help support their brand knowledge and growth.
• Responsibility: This individual feels a responsibility to the clients to help guide them in making best practice decisions to support their public communication practices and policies. They care about the brand’s success before and after the close of the opportunity.

Sales and Customer Growth Specialist Responsibilities:

This individual is responsible for helping to grow the MindMixer client base and reach through prospecting and relationship building. Client acquisition responsibilities include:

• Sales Cycle Support: Assist in guiding clients through the sales process, from initial contact through implementation, ensuring short and long-term needs are met.
• Lead Generation: Drive and support generation and qualification of prospects. Execute sales demonstrations, proposal delivery, and opportunity follow-up through deal close.
• Customer Engagement: Interface with local governments promoting products and coordinating events to enhance customer relationships.
• Event Coordination: Manage logistics for conferences, workshops, and client meetings, ensuring smooth execution and representation of our brand.
• Marketing Collaboration: Act as a liaison between marketing and sales teams, ensuring alignment of initiatives and maximizing impact.
• Client Communication: Coordinate client communications across various channels (phone, email, social media) to enhance engagement and satisfaction.
• Product Demonstrations: Conduct product demonstrations and prepare proposals for prospective clients to showcase the benefits of our solutions.
• CRM Management: Manage marketing lists, inbound leads, and client interactions, tracking metrics to optimize engagement.

Key Qualities:

• Communication Skills: Strong verbal and written communication abilities to effectively interact with clients and internal teams.
• Customer Focus: Commitment to understanding client needs and delivering practical solutions to support their success.
• Organizational Skills: Highly organized with the ability to manage multiple projects and deadlines across departments.
• Curiosity: A natural curiosity to learn about the ed tech industry and how our solutions can address educational challenges.

Background and Qualifications:

• 1 to 3 years of experience in a client experience or customer support role
• Social media skills (Facebook, Twitter, LinkedIn, Instagram, etc.)
• Bachelor’s degree in business, communications, marketing, or related field
• CRM application experience a plus, but not required
• Background in SaaS and/or govtech a plus, but not required
• Availability to travel locally and nationally – Up to 15%
• Ability to lift up to 30 lbs

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Retirement plan
• Travel reimbursement
• Vision insurance