Whether it’s the monitoring of news, social media sites or websites, Social Assurance helps you to see actionable brand mentions combined with the power to respond. Our monitoring tools focus on resolving customer issues. We believe that each customer is valuable and making sure your organization can efficiently respond without feeling like you are looking for a needle in a haystack is valuable.
Many monitoring services focus on generalities. Ours focuses on the individuals that mention your brand. Knowing that most of the swimmers at the beach are safe doesn’t help you rescue the one that is in trouble. We believe that finding the individual customer interactions that are important to your brand and knowing what to do with them is critical.
Consolidated dashboards allow your teams to collaborate on alerts, messages and tasks as a team.
Our proprietary detection, sentiment and delegation techniques allow you to have a fully integrated solution for social media monitoring to help comply with brand monitoring guidance from FFIEC and advertising enforcement from FINRA.