Why Social Media Needs to be Integrated in a Disaster Recovery Plan

Southwest Airlines faced every businesses worst fear yesterday, their systems crashed. Not just for a little bit, but for hours and hours. Passengers were left stranded with nothing to do but sit on their phones, pout and voice their frustrations on social media. However, Southwest stepped up and used social networks to communicate with their

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How do Facebook Accounts Get Hacked?

Today my local coffeeshop, then one just bellow my office, had their Facebook account hacked. And, while my wife and I both enjoy grabbing coffee there, and I sympathize with their predicament of animated images of people doing improper acts on their Facebook page. Many pages have not yet experienced a breach of this type so it

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FFIEC Final Guidance on Social Media

Since the preliminary guidance was released in January of 2013, Banks, Credit Unions and the third-parties who support them have been waiting for final guidance. “The Guidance do not contain exceptions regarding the use of social media” but helps to convey the applicability of existing laws, regulations and policies that pertain to financial institutions.  As

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Whose Watching the Kids?

For many companies who have implemented social media, management looks to find some sort of metric to know what is happening with social. Depending on the amount of investment in social (all relative of course), executives are coming back to social media managers to ask, “Who is watching over social media?” How do we answer

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Age-old Approval Processes

As the world awaits the announcement of a new Pope, news outlets everywhere marvel at the nearly 2 thousand year-old intricate process that is used to elect the Pope from 115 cardinals. While financial services approvals do not typically require smoke signals, the process often feels as though it were created before the middle ages.

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New Regulation Comments from FFIEC

Last week the FFIEC issued new suggestions for Social Media and banking. This proposed guidance has implications for those with social media profiles and those who do not yet have profiles. This new guidance does not come as a surprise to the industry, but gives institutions a window of the types of indicators auditors will be looking

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